situs 99Terms of Use
These terms govern your access to and use of situs 99, our online gaming and sportsbook platform. By registering an account, depositing funds, or playing any game on situs 99, you agree to be bound by these terms. We set out your rights, our obligations, and the rules that apply to all users across our slot tournaments, live-dealer tables, sportsbook markets, and esports offerings.
Our terms are designed to protect both you and situs 99. They cover account opening and closure, deposits and withdrawals, bonus conditions, dispute resolution, and the limits of our liability. We update these terms periodically to reflect changes in law or our service. When we make material changes, we notify all active users via email at least 30 days in advance.
Please read these terms carefully. If you do not agree with any part, you should not use situs 99. If you have questions about these terms, contact our support team via live chat, email, or phone during business hours.
Account Opening and User Obligations on situs 99
When you register on situs 99, you create a personal account tied to one identity and one email address. We do not permit multiple accounts per person. Each account holder must be of legal age according to the laws of their jurisdiction and must not be prohibited from entering into gaming agreements under local law.
During registration, you provide your name, date of birth, phone number, email, and residential address. You declare that all information is true and accurate. We conduct know-your-customer (KYC) verification using government-issued documents (passport, national ID, or driver's license) and proof of address. This verification is mandatory before your first withdrawal; you may play games with an unverified account, but you cannot withdraw funds until verification is complete.
We enforce one account per person on situs 99
Creating multiple accounts breaches our terms. If we detect duplicate accounts, we close all of them and forfeit any balance without refund.
You are responsible for keeping your login credentials secure. We do not store your password in plain text; we hash and encrypt all credentials. If you suspect unauthorized access, notify our support team immediately. We will freeze your account and assist with recovery.
Account Closure on situs 99
You can close your situs 99 account at any time by contacting our support team. We process closure requests within 5 business days. Upon closure, you forfeit any unused bonus funds, but your real-money balance is paid out (subject to pending withdrawal or investigation holds). We retain your account data for compliance purposes (typically 7 years) as required by anti-money-laundering regulations.
Deposits, Withdrawals, and Our Payment Policy on situs 99
We accept deposits via nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed through our secure cashier system. Mobile-wallet deposits (mobile banking, local payment) typically confirm within subject to verification; bank transfers take subject to verification to a few hours depending on banking hours.
We do not charge deposit fees. Your full deposit amount becomes playable balance immediately upon confirmation. You can withdraw your balance at any time through the same payment methods. Withdrawal processing depends on your chosen method and banking timelines. We do not set fixed withdrawal processing windows; typical windows range from a few hours to 2 business days for bank transfers.
- Withdrawal requests are subject to verification review (especially your first request) to prevent fraud and money laundering.
- We may place temporary holds on withdrawals during account investigations or if we detect suspicious activity patterns.
- We do not charge withdrawal fees, though your bank may charge a fee for incoming transfers.
- Withdrawn funds return to the same payment method you used for deposit (with exceptions for security reasons, which we will explain to you).
Game Play Rules and Bonuses on situs 99
Our situs 99 games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live blackjack, roulette, baccarat, Dragon Tiger, and sportsbook markets) are governed by standard gaming rules. Slot games use certified random number generators (RNGs). All games display transparent return-to-player (RTP) percentages in their help menus. Live-dealer games are broadcast in real-time from licensed studios.
When we offer bonus funds—such as tournament prizes or promotional credits—those funds are subject to specific terms. Bonus funds typically cannot be withdrawn as cash; they must be played through (wagered) a set number of times before conversion to real money becomes possible. We display all bonus terms clearly at the time of offer. If bonus terms are not clearly stated, we apply standard conversion: one time play-through of the bonus amount.
We reserve the right to cancel or forfeit bonus funds if we detect fraud, account abuse, or violation of bonus terms (such as placing bets larger than the maximum allowed during a bonus period). Bonus cancellation does not affect your real-money balance—only bonus credit is forfeited.
Tournament Rules on situs 99
Our daily and weekly tournaments on situs 99 have specific rules displayed before entry. Entry deadlines, stake minimums, and final ranking criteria are posted in the tournament registration screen. Once a tournament closes (no new entries accepted), standings are calculated and prizes are distributed within 24 hours. We do not permit withdrawal of funds during an active tournament if doing so would drop your balance below the tournament entry requirement—this prevents unfair score manipulation.
Dispute Resolution and Liability on situs 99
If you have a complaint about a game outcome, balance discrepancy, or service issue on situs 99, contact our support team immediately with evidence (transaction IDs, screenshots, timestamps). We investigate all complaints within 5 business days and provide a written response. If we find an error in our favor, we correct it and credit your account. If we find an error against us, we credit you the difference.
If you remain unsatisfied after our investigation, you may escalate to our compliance officer. We offer binding arbitration as the final dispute-resolution mechanism, governed by the laws of the jurisdiction where situs 99 operates. You waive your right to pursue legal action in court by using situs 99; disputes are resolved through arbitration only.
Prohibited Conduct on situs 99
We prohibit the following conduct on situs 99: using VPNs or proxies to mask your location; creating multiple accounts; sharing your login credentials; attempting to exploit game bugs or payment system vulnerabilities; colluding with other players to manipulate tournament outcomes; depositing funds on behalf of a third party; and using situs 99 for money laundering or sanctions evasion.
Violations of these prohibitions result in account suspension or termination. We forfeit all balances in terminated accounts without refund. In cases of suspected money laundering or fraud, we report accounts to relevant authorities.
Our Commitments and Disclaimers on situs 99
We undertake to maintain fair game mechanics, transparent odds, and secure payment processing across all products on situs 99. We commit to responding to support inquiries within published timeframes (subject to verification for live chat, 2 hours for email, 1 hour for phone). We update our systems regularly to prevent technical outages and security breaches.
However, we do not warrant uninterrupted service. Internet outages, payment processor failures, or other external factors beyond our control may temporarily interrupt access to situs 99. We are not liable for losses resulting from service interruptions we do not cause.
These terms are effective as of their posted date. We retain the right to amend them. Material changes are communicated 30 days in advance to all registered users. Your continued use of situs 99 after changes take effect constitutes acceptance of the amended terms.
Jurisdiction Notice and Additional Policies
situs 99 operates only in jurisdictions where online gaming is permitted under local law. We do not provide our services in regions where we have determined gaming is prohibited. Your access to situs 99 depends on your location and local regulations. If you relocate to a jurisdiction where online gaming is illegal, you must cease using situs 99 immediately.
Our privacy policy explains how we collect, store, and protect your personal data during your use of situs 99. Our legal notice provides additional information on our corporate structure and contact details. Our about us page describes our mission and service range across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Questions about these terms? Contact our support team via live chat (available during business hours), email at [email protected], or phone. We respond within published timeframes and are happy to clarify any section of these terms in English.
Legal and jurisdiction information
Service availability
situs 99 provides its services—including all slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports offerings (Mobile Legends, Free Fire, PUBG Mobile)—only in jurisdictions where online gaming is permitted under applicable law. We do not operate in jurisdictions where online wagering is prohibited or restricted to government-licensed operators exclusively. The availability of our services varies by location based on local regulations, and we maintain a list of supported and restricted regions that we update as laws change. We enforce geographic access controls through our payment processors and network infrastructure to prevent access from unsupported jurisdictions. Before you register on situs 99 or attempt to access our platform, you should verify the legal status of online gaming in your area. We encourage all potential users to review their jurisdiction's regulations independently. We do not provide legal advice regarding the legality of gaming in any specific location. If you attempt to access situs 99 from a location where our services are not available, our system will block your access at the payment gateway or registration stage. We reserve the right to restrict or revoke access to situs 99 in any region where we determine legal compliance is uncertain or where local regulations have changed in a way that makes continued operation impossible. Users who circumvent geographic restrictions using VPNs, proxies, or similar masking technologies may have their accounts suspended or permanently terminated without refund of any balance.
Account eligibility
To open an account on situs 99 and access our games and services, you must meet the minimum age requirement and other eligibility criteria established by the laws of your jurisdiction. We do not impose a single universal age minimum; instead, we comply with the legal age for gaming in your region. In most jurisdictions where situs 99 operates, the legal minimum age is 18. During account registration on situs 99, you declare your age and consent to identity verification. We conduct know-your-customer (KYC) checks using government-issued identity documents (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) to confirm that you are of legal age and otherwise eligible to participate. If we discover that you have misrepresented your age or eligibility status during registration, we will close your account immediately, forfeit any balance without refund, and may impose a permanent ban on future access to situs 99. Account eligibility also depends on your residency status, citizenship, and current location. Some jurisdictions restrict gaming access based on these factors, and we cross-reference all user information against our eligibility criteria when you first register on situs 99. If your eligibility changes due to relocation or change in local law, we will notify you and may restrict your access to our services. You may appeal any eligibility decision by submitting supporting documentation to our compliance team for review. All eligibility determinations made by situs 99 are made in accordance with applicable law and our terms of service.
Local-law responsibility
You are solely responsible for determining whether your access to and use of situs 99 and all of its services comply with the laws of your jurisdiction. Online gaming regulations vary significantly around the world and even within regions. Some jurisdictions permit unrestricted online gaming and do not require special licensing for users; others allow gaming only through government-regulated operators or require individual registration with local authorities; still others prohibit online wagering entirely. Your personal employment status, immigration status, tax residency, and other factors may also affect your legal right to participate in online gaming on situs 99. We do not provide legal advice and do not make determinations about the legality of gaming in any specific location. Before you register on situs 99, create an account, or deposit funds, you should independently consult with a local legal advisor or regulatory body if you have any doubt about the legality of your access and use. By proceeding with registration on situs 99 and engaging with our games and services, you acknowledge that you have reviewed the applicable laws of your jurisdiction and determined that your use of situs 99 is lawful. You further agree to indemnify and hold situs 99 harmless from any legal consequences, penalties, fines, or sanctions arising from your violation of local law. If your jurisdiction changes its legal framework or enforcement approach, and gaming becomes illegal where you live, you are responsible for ceasing your use of situs 99 immediately and contacting us to arrange account closure and fund withdrawal. We are not liable for any legal consequences, penalties, or losses resulting from your non-compliance with local law.
Data and privacy scope
When you register on situs 99 and use our services, we collect personal data including your name, date of birth, phone number, email address, residential address, government ID information, proof of address, and payment account details. This information is essential for account setup, identity verification, fraud prevention, anti-money-laundering (AML) compliance, deposit and withdrawal processing, and service improvement. Our know-your-customer (KYC) process on situs 99 requires you to upload government-issued identity documents (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store this information on secure, encrypted servers with restricted access and do not share it with third parties except where required by law, necessary for payment processing, mandated by regulatory or law enforcement requests, or authorized by you. For complete details on how situs 99 collects, stores, uses, and protects your personal data, please review our full privacy policyYou have the right to request a copy of your personal data held by situs 99, to request correction of inaccuracies, and to ask for deletion of information where legally permitted. Data deletion requests may be denied if retention is required for legal, regulatory, or compliance purposes. We use cookies and similar tracking technologies to enhance your experience on situs 99, provide personalized service recommendations, and detect suspicious activity. You may adjust your cookie preferences in your account settings. If you have concerns about how situs 99 uses your data or believe we have violated your privacy rights, you may lodge a complaint with the applicable data protection authority in your region.
Contact for legal inquiries
If you have legal, compliance, or jurisdiction-related questions regarding situs 99, our terms of service, or your use of our platform, contact our legal and compliance team through dedicated channels. Send emails to [email protected] with the subject line "Legal Inquiry" or use our in-app support portal to request escalation to our legal team. We respond to legal inquiries within 24–48 business hours depending on the complexity of your question. For urgent matters, you may request expedited escalation to our compliance officer. If you are a regulator, law-enforcement agency, or government body seeking information about situs 99, a user account, or our compliance practices, direct inquiries to our legal department using the contact channels above. We comply with all lawful regulatory requests and provide formal responses through proper legal channels within the timeframes specified by court orders or regulatory requirements. Our terms and conditions (this document) contain the complete set of terms governing your use of situs 99. By using our platform, you agree to be bound by these terms and all policies referenced herein.